iWave Information Systems is a dynamic, ever-changing company, striving to be two steps ahead of the rest.

To keep our business humming, we are constantly looking for talented professionals of all skill levels and experience. If we sound like the right company for you – and you’d like to be a part of our team – please email a resume with cover letter to jobs@iwave.com.

The Company:
Since 1991, iWave Information Systems (iWave) has been developing software solutions to help nonprofit organizations find charitable donors and raise more major gifts, faster. With clients worldwide, including Stanford, Duke University, Doctors without Borders, United Way, and the Queen Elizabeth Hospital Foundation, iWave continues to grow through the development of innovative and leading edge information systems. Headquartered in Canada, we are currently looking to add the following talents to our Charlottetown team.


VP Sales

As VP Sales, you will coach and lead a team of SaaS based Account Executives and Sales Development Representatives to assist them in meeting the new business acquisition objectives, as a team and individually. We are looking for someone who has a proven track record in a high velocity sales pipeline and demonstrates strategic leadership, as well as, tactical hands on coaching and mentoring to build and maintain a high performance sales team that will consistently achieve and exceed assigned targets. Additionally, the Senior Sales leader will oversee sales operations, processes and infrastructure. As a member of the Executive leadership team, this role will report directly to the CEO.

Responsibilities

Additional Specific Responsibilities

Must-Have Skills:

Please send your resume and cover letter to gerry.lawless@iwave.com.


VP Channel Partners

Position Summary

iWave is looking for an experienced executive-level, hands-on, sales-oriented, driven and organized Channel Partners leader with exceptional relationship-building skills to develop and execute our partner strategy. This person will be responsible for recruiting, developing, and nurturing iWave partners across North America. This is a tremendous area of opportunity for iWave and requires a proven, experienced, senior-level business leader who can establish professional arrangements and alliances with the C-level of Channel organizations. This new position will report to the CEO.

Responsibilities

1. Drive Channel Strategy Across Company

2. Build New Relationships and Position Partners for Success

3. Manage and Measure Effectiveness

Must-Have Skills:

Please send your resume and cover letter to gerry.lawless@iwave.com.


Director of Client Success

Position Summary

Given iWave’s business model, in which our valued clients pay annual subscriptions for our platform, data and services and must unlock the full value of our solution within that time period, Client Success is absolutely vital to our long-term vision. We will not be successful unless our clients are realizing massive value from our fundraising intelligence service. As such, we need a senior executive to drive success for our clients. This role includes responsibilities for client success activities (such as onboarding, training, support, adoption and advocacy) and outcomes (such as renewals/retention and upgrades).

Responsibilities

1. Drive Client Success Outcomes

2. Manage Client Success Activities

3. Measure Effectiveness of Client Success

4. Build and Lead World-Class, High-Performance Client Success Team

5. Inspire Client Success Across Company

Must-Have Skills:

Please send your resume and cover letter to gerry.lawless@iwave.com.


 

Chief Financial Officer

Position Summary

The Chief Financial Officer (CFO) will have full accountability, leadership and management of iWave’s financial function, including all accounting practices and policies, financial and management reporting, capital planning and budgeting, internal controls, credit, treasury and finance activities, tax planning and compliance, payroll, client billing and collections, and overall financial strategy. The successful candidate will report directly to the CEO, be a member of the senior leadership team and contribute to the overall business planning, strategy and execution of the organization.

Responsibilities

Strategy, Vision and Leadership

Team Development/Leadership

Financial Planning and Analysis

Policy and Reporting

Accounting and Administration

Accounting Activities

Cash Management

Insurance/Real Estate/Legal Affairs/M&A

Knowledge and Skill Requirements

Please send your resume and cover letter to gerry.lawless@iwave.com.


 

Client Support Specialist

Position Summary

You will be challenged on a daily basis to understand our clients’ use cases and provide the best solutions – the learning will never stop! The Customer Support Specialist owns the operational relationship for our customers and serves as the interface between the customer and iWave to deliver superior customer satisfaction.

Responsibilities

Essential Skills and Qualifications


Senior Sales Development Specialist

Position Summary:
Reporting to VP of Sales, the SDR would work with our current group of Account Executives (AE) in developing our pool of sales leads. Activities include generating outbound leads using both phone and email, supporting sales efforts and campaigns, maintenance of our CRM and other related tasks. In this position you will also assist with product inquiries, industry research and following through with lead requests. Throughout the lead qualification process, you will learn to identify the specific needs of prospects, and how iWave’s products/solutions meet those needs.

Responsibilities:

Essential Skills and Qualifications:


Data Support Specialist

Position Summary:
The candidate will provide expertise in data support. This position is critical to helping iWave maintain and improve its data operations. The candidate will support the data architect, developers, and system administrators.

Responsibilities:
The Data Support Specialist is responsible for the following:

Essential Skills and Qualifications:


Systems Support Specialist

Position Summary:
The candidate will provide expertise in systems administration and IT support to staff. This position is critical to helping iWave maintain and improve its operations. The candidate will support all iWave staff with operations and projects.

Responsibilities:
The Systems Support Specialist is responsible for the following:

Essential Skills and Qualifications: