iWave develops software platforms that help education, healthcare, and nonprofit organizations fundraise with confidence. We serve over 2,500 clients worldwide, from Stanford University, to Doctors Without Borders, to your local United Way. When there is a fundraising goal to be met, or a prospect research challenge to be conquered, our clients continually turn to iWave when determining who to ask, how much to ask for, and when to ask.
iWave is partnered with a Silicon Valley-based Private Equity firm and thanks to our innovative products, dedicated team, and commitment to clients, iWave is entering a period of exponential growth.
The majority of positions are located in Charlottetown, PE, and Atlantic Canada, but remote may be an option for the right candidate. As a member of the iWave team, you will enjoy a competitive salary and benefits package, executive mentorship, and a collaborative work environment with a focus on excellence, passion, and fun.
Please visit our recruiting portal to apply!
Open Positions
Business/Sales Development Representative
Business/Sales Development Representative
Do you love to smash your goals? iWave is seeking a self motivated team member with sales in their DNA! (Remote or In-Office)
Our Business Development Representatives (BDR) work with our current group of Account Executives (AE) in developing our pool of sales leads. Activities include generating outbound leads using both phone and email, supporting sales efforts and campaigns, maintenance of our CRM and other related tasks. In this position, you will also assist with product inquiries, industry research and following through with lead requests. Throughout the lead qualification process, you will learn to identify the specific needs of prospects, and how iWave’s products/solutions meet those needs.
What you’ll do
- Generate outbound leads using input from AE’s, marketing campaigns, targeted lists of prospects and existing CRM accounts
- Manage outbound leads generated using the in-house CRM
- Ensure a smooth hand-off of leads to the AE team
- When appropriate, book online demonstrations with prospects
- Participation and support in marketing programs and events
- Participation in sales strategy sessions
What we’re looking for
- Comfortable in a fast-paced, results-oriented environment
- Exceptional interpersonal skills and ability to develop strong working relationships inside and outside of iWave
- Creative, resourceful, detail-oriented, highly organized
- Bachelor’s degree or diploma in business, marketing or a related field is an asset
- Prior work experience in high velocity inside sales is a must
- Ability to work with minimal supervision and be a self-starter
- Experience working remotely and have at home office space (unless located in PEI)
- Ability to travel to head office in Charlottetown, PE when needed
Client Support Specialist
Client Support Specialist
Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible?
As a Client Support Specialist you will work directly with Non-Profit clients who use iWave to Fundraise with Confidence! We are looking for an excellent communicator who can help us continue building relationships with our users. Join the iWave Family today, and make a meaningful impact for charities and services in communities all around the world!
What You’ll Do
- Support, Training & Onboarding
- Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
- Work with the onboarding team bringing best in class 1:1 training to our amazing clients.
- Provide technical support for iWave products via tickets, phone and chat.
- Apply analytical skills and technical knowledge to solve user and product problems ranging from simple to complex.
- Prioritize issues based on severity and customer impact.
- Maintain product knowledge of new functionality and compliance changes.
- Improve client experience, perception, and satisfaction.
What We’re Looking For
- 5+ years work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
- Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people
- Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
- Excellent time management and prioritization skills in continually changing work environment
- Experience and understanding of cloud-based solutions (SaaS)
- Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!
- This is an in-office/onsite role at our headquarters in Prince Edward Island
- Applicants must be located in PEI
