iWave develops software platforms that help education, healthcare, and nonprofit organizations fundraise with confidence. We serve over 2,500 clients worldwide, from Stanford University, to Doctors Without Borders, to your local United Way. When there is a fundraising goal to be met, or a prospect research challenge to be conquered, our clients continually turn to iWave when determining who to ask, how much to ask for, and when to ask.
iWave is partnered with a Silicon Valley-based Private Equity firm and thanks to our innovative products, dedicated team, and commitment to clients, iWave is entering a period of exponential growth.
The majority of positions are located in Charlottetown, PE, and Atlantic Canada, but remote may be an option for the right candidate. As a member of the iWave team, you will enjoy a competitive salary and benefits package, executive mentorship, and a collaborative work environment with a focus on excellence, passion, and fun.
Please visit our recruiting portal to apply!
Open Positions
Client Success Manager
Are you an engaging, detail-oriented person who wants to work in a dynamic and growing tech company? Do you have experience in a SaaS based environment? Do you love teamwork and strive to provide the highest level of client service possible? The Client Success team is absolutely vital to our long-term vision and you can be part of it! You take initiative, are willing to learn, and want to be part of something where you can make a meaningful impact! You’re also are an excellent communicator and continue to build relationships by way of in-person, phone, and written communication! If this sounds like an ideal fit for you, and you are located in the Maritimes, keep reading!
What You’ll Do
- Drive client retention and growth among our customers by understanding their fundraising and prospect research needs, and helping them succeed in their mission
- Enable successful adoption of iWave to customers via communication of use cases and best practices
- Maintain a regular cadence of communicating with customers about their adoption and usage trends, sentiment, and mining for deeper engagement and upsell opportunities
- Pro-actively identify clients at risk of non-renewal and assist them to receive value from iWave
- Create positive experiences for customers that drive a positive Net Promoter Score (NPS)
- Provide expert coaching to customers to enable them to maximize the value they derive from the iWave product
- Identify opportunities for customers to act as iWave advocates (e.g. testimonials, case studies)
- Marshall resources across the iWave teams as needed to support customers’ needs
- Represent the voice of the customer to better inform our sales process and product roadmap
- Be available, if needed, to represent iWave at customer conferences (virtual and in-person)
What We’re Looking For
- 3+ years in Customer Success, Relationship Management, Account Management in a SaaS environment
- Experience working with and a passion for non-profit organizations
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Results-driven mentality, with a bias for speed and action
- Strong analytical skills, with the ability to translate data into insights. Experience with Excel, PowerPoint and Salesforce CRM required
- A high level of accuracy and attention to detail is required
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- Comfort in a very fast paced environment, we move quickly and wear many hats
- This is an in-office/onsite role at our headquarters in PEI
- Applicants must be located in Prince Edward Island, consideration given for candidates in New Brunswick and Nova Scotia with frequent travel to PEI required
Business/Sales Development Representative
Do you love to smash your goals? iWave is seeking a self motivated team member with sales in their DNA! (Remote or In-Office)
Our Business Development Representatives (BDR) work with our current group of Account Executives (AE) in developing our pool of sales leads. Activities include generating outbound leads using both phone and email, supporting sales efforts and campaigns, maintenance of our CRM and other related tasks. In this position, you will also assist with product inquiries, industry research and following through with lead requests. Throughout the lead qualification process, you will learn to identify the specific needs of prospects, and how iWave’s products/solutions meet those needs.
What you’ll do
- Generate outbound leads using input from AE’s, marketing campaigns, targeted lists of prospects and existing CRM accounts
- Manage outbound leads generated using the in-house CRM
- Ensure a smooth hand-off of leads to the AE team
- When appropriate, book online demonstrations with prospects
- Participation and support in marketing programs and events
- Participation in sales strategy sessions
What we’re looking for
- Comfortable in a fast-paced, results-oriented environment
- Exceptional interpersonal skills and ability to develop strong working relationships inside and outside of iWave
- Creative, resourceful, detail-oriented, highly organized
- Bachelor’s degree or diploma in business, marketing or a related field is an asset
- Prior work experience in high velocity inside sales is a must
- Ability to work with minimal supervision and be a self-starter
- Experience working remotely and have at home office space (unless located in PEI)
- Ability to travel to head office in Charlottetown, PE when needed
Account Executive
Were you born to sell? Do you love to smash your goals? iWave is seeking a self motivated team member with sales in their DNA!
Our office is located in Charlottetown, PEI but for this role we are very open to virtual work arrangements across Canada to service our clients working in a later time zone. You’ll be responsible for qualifying and closing new business. The successful candidate should have excellent organizational skills, be self motivated, goal-oriented and already comfortable working from an at-home environment. You will be provided with the training, tools and support to advance your career at iWave, while always increasing your incredible earning potential!
What You’ll Do
- This is first and foremost a hunter role. You’ll be actively prospecting for new business and selling our Software as a Service (SaaS) fundraising intelligence solution to Education, Healthcare and Nonprofit organizations.
- Help expand our market share by taking responsibility for your business, always striving for more.
- This role involves an extensive amount of prospecting, qualifying, demoing and closing.
- Get prospective clients excited about our offering; we truly offer a great solution.
- Use and maintain relevant information in Salesforce.
- Collaborate with other company departments to ensure proper product alignment and the best possible client service levels.
What We’re Looking For
- Strong background in high velocity inside sales with demonstrated abilities to take ownership of business, prospect for leads, and close sales (complete sales cycle)
- 3 – 7 years of experience selling SaaS solutions in a B2B environment
- Must have experience working with Salesforce CRM
- Must thrive in a fast-paced environment and be quota motivated
- Proven ability to make strong connections and overcome rejection to achieve results
- Experience in the nonprofit sector is certainly a strong asset
- Excellent communication, presentation skills, and closing skills
- Experience working remotely and have at home office space
- Ability to travel to head office in Charlottetown, PE when needed
