iWave develops software platforms that help education, healthcare, and nonprofit organizations fundraise with confidence. We serve over 2,500 clients worldwide, from Stanford University, to Doctors Without Borders, to your local United Way. When there is a fundraising goal to be met, or a prospect research challenge to be conquered, our clients continually turn to iWave when determining who to ask, how much to ask for, and when to ask.
iWave is partnered with a Silicon Valley-based Private Equity firm and thanks to our innovative products, dedicated team, and commitment to clients, iWave is entering a period of exponential growth.
The majority of positions are located in Charlottetown, PE, and Atlantic Canada, but remote may be an option for the right candidate. As a member of the iWave team, you will enjoy a competitive salary and benefits package, executive mentorship, and a collaborative work environment with a focus on excellence, passion, and fun.
Please email a resume with cover letter to jobs@iwave.com.
Open Positions
Business Development Representative
Position Summary:
Reporting to VP of Sales, the Business Development Representative (BDR) would work with our current group of Account Executives (AE) in developing our pool of sales leads. Activities include generating outbound leads using both phone and email, supporting sales efforts and campaigns, maintenance of our CRM and other related tasks. In this position, you will also assist with product inquiries, industry research and following through with lead requests. Throughout the lead qualification process, you will learn to identify the specific needs of prospects, and how iWave’s products/solutions meet those needs.
Responsibilities:
- Generate outbound leads using input from AE’s, marketing campaigns, targeted lists of prospects and existing CRM accounts
- Manage outbound leads generated using the in-house CRM
- Ensure a smooth hand-off of leads to the AE team
- When appropriate, book online demonstrations with prospects
- Participation and support in marketing programs and events
- Participation in sales strategy sessions
Essential Skills and Qualifications:
- Comfortable in a fast-paced, results-oriented environment
- Exceptional interpersonal skills and ability to develop strong working relationships inside and outside of iWave
- Creative, resourceful, detail-oriented, highly organized
- Bachelor’s degree or diploma in business, marketing or a related field
- Prior work experience in sales or marketing
- Ability to work with minimal supervision and be a self-starter
Client Support Specialist
Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible?
Client Success is absolutely vital to our long-term vision. As a Client Support Specialist you will work directly with Non-Profit clients who use iWave to Fundraise with Confidence! We are looking for an excellent communicator who can help us continue building relationships with our users. Join the iWave Family today, and make a meaningful impact for charities and services in communities all around the world!
What You’ll Do
Support, Training & Onboarding
- Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
- Work with the onboarding team bringing best in class 1:1 training to our amazing clients.
- Provide technical support for iWave products via tickets, phone and chat.
- Apply analytical skills and technical knowledge to solve user and product problems ranging from simple to complex.
- Prioritize issues based on severity and customer impact.
- Maintain product knowledge of new functionality and compliance changes.
- Improve client experience, perception, and satisfaction.
What We’re Looking For
- 5+ years work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
- Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people
- Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
- Excellent time management and prioritization skills in continually changing work environment
- Experience and understanding of cloud-based solutions (SaaS)
- Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!
Were you born to sell? Do you love to smash your goals? iWave is seeking a self motivated team member with sales in their DNA!
Our office is located in Charlottetown, PEI but for this role we are very open to virtual work arrangements across Canada to service our clients working in a later time zone. You’ll be responsible for qualifying and closing new business. The successful candidate should have excellent organizational skills, be self motivated, goal-oriented and already comfortable working from an at-home environment. You will be provided with the training, tools and support to advance your career at iWave, while always increasing your incredible earning potential!
What You’ll Do
- This is first and foremost a hunter role. You’ll be actively prospecting for new business and selling our Software as a Service (SaaS) fundraising intelligence solution to Education, Healthcare and Nonprofit organizations.
- Help expand our market share by taking responsibility for your business, always striving for more
- This role involves an extensive amount of prospecting, qualifying, demoing and closing.
- Get prospective clients excited about our offering; we truly offer a great solution.
- Use and maintain relevant information in Salesforce.
- Collaborate with other company departments to ensure proper product alignment and the best possible client service levels.
What We’re Looking For
- Strong background in sales with demonstrated abilities to take ownership of business, prospect for leads, and close sales. Must have experience with the full sales cycle.
- 3 – 7 years of experience selling SaaS solutions in a B2B environment.
- Must thrive in a fast-paced environment and be quota motivated.
- Proven ability to make strong connections and overcome rejection to achieve results.
- Experience in the nonprofit sector is certainly a strong asset.
- Excellent communication, presentation skills, and closing skills.
