Careers

The Opportunity:
Thanks to our innovative products, dedicated team, and commitment to clients, iWave is entering a period of exponential growth. To help support this growth, we are looking to add several positions to our team.  The majority of positions are located in Charlottetown, PE, and Atlantic Canada, but remote may be an option for the right candidate.

As a member of the iWave team, you will enjoy a competitive salary and benefits package, executive mentorship, and a collaborative work environment with a focus on excellence, passion, and fun. Please email a resume with cover letter to jobs@iwave.com.

The Company:
iWave develops software platforms that help education, healthcare, and nonprofit organizations fundraise with confidence. We serve over 2,000 clients worldwide, from Stanford University, to Doctors Without Borders, to your local United Way. When there is a fundraising goal to be met, our clients turn to iWave to determine who to ask, how much to ask for, and when to ask.

Senior Quality Assurance (QA) Analyst

Position Summary

As a key member of a highly collaborative team and growing company, this position is responsible for overall quality assurance of our products to ensure there are no defects. As a Senior QA Analyst you will be responsible for ensuring that all aspects of the products have adequate testing coverage and the highest level of quality. This position supports engineering and data teams in ensuring product and data quality meets company standards.

Responsibilities

• Execute functional, and unit test cases with test environments with a high degree of accuracy, including manual end-to-end testing and automated testing within each sprint cycle.
• Develop test plans, test cases, test scripts and test reports.
• Report, record and manage defects and bugs in a timely manner, assessing their priority and severity.
• Test and sign off on correctness of new feature and data releases as well as bug fixes.
• Write and maintain clear, precise bug reports to submit to our bug tracking system (Jira).
• Write and maintain documentation on software features.
• Contribute to the adoption and success of continuous integration, unit testing practices, and testing automation.
• Participate in team planning activities and meetings such as scrum meetings, sprint planning, backlog prioritization, etc.
• Perform all aspects of quality assurance during the sprint cycles, which also includes accessibility, browser, device, security, load and stress testing.
• Accountable and self-organizing to ensure sprints and projects are completed on time.
• Drive continuous improvements and standards for improving testing practices using lean/agile strategies.
• Other duties as required.

Essential Skills and Qualifications

• College diploma or university degree in the field of business administration, computer science, or information technology.
• 5+ years experience with web based applications, is self-motivated, and highly productive.
• Understanding of test methodologies: white box, black box, a/b, functional, automated, load, performance, etc.
• Excellent analytical, organizational, problem solving and decision-making.
• Familiar with the basics of HTTP, HTML, CSS, JavaScript, and how the modern web works would be an asset.
• Experience testing web and database applications in an agile environment.
• Strong aptitude and experience when it comes to learning new technologies and enjoys solving problems.
• Extensive experience in all areas is not required, but a passion and self motivation to learn new skills and technologies and the ability to adapt to a fast-paced and changing environment is mandatory.

Business Analyst

Position Summary

As a key member of a highly collaborative team and growing company, this position is responsible for overall requirements gathering and approach using Agile methodology. This position will also support and sometimes lead multiple cross-functional initiatives (products, services, processes and support technology) that require flexibility, adaptability, innovative thinking, and self-motivation to succeed.

Responsibilities

• Elicit and document product and system requirements from internal and external stakeholders.
• Conduct meetings to gather requirements, and to create work flow diagrams, wireframes, use cases, scenarios and other methods, which will be used to provide direction to developers and project teams.
• Decompose product vision and features in to user stories, estimate, and help maintain a prioritized list of features based on feedback from product owner and other stakeholders.
• Self-organize to pull on IT resources and departments as needed to ensure objectives/goals are successful.
• Help identify solutions to business, IT and customer problems.
• Drive improvements and standards across the IT team aimed at process optimization and agile strategies.
• Other duties as required.

Essential Skills and Qualifications

• College diploma or university degree in the field of business administration, computer science, or information technology with a minimum of 5 years experience.
• Experience with business and software requirements analysis, elicitation, modeling, verification, and methodology development.
• Understanding of software development life cycle concepts (SDLC).
• Strong analytical and problem solving skills.
• Knowledge of scrum/Agile process would be an asset.
• Strong aptitude and experience when it comes to learning new technologies and enjoys solving problems.
• Extensive experience in all areas is not required, but a passion and self motivation to learn new skills and technologies and the ability to adapt to a fast-paced and changing environment is mandatory.

Channel Development Manager

Position Summary:
Reporting to the VP of Channel Partners, the Channel Development Manager will manage key relationships within iWave’s strategic partner community. In this position you will focus on elevating both iWave and partner businesses through strategic activity including business planning and review, go-to-market planning and enablement and day-to-day sales activity support. You will play a key role in iWave’s expected growth and you will enjoy a competitive compensation and benefits package along with a collaborative work environment focused on excellence, passion and fun.

Responsibilities

• Build long-term relationships to accelerate revenue growth from iWave strategic partners
• Develop and execute joint value proposition and go-to-market strategies with partners
• Enable partner success through programs, training and tools to elevate iWave awareness and partner capabilities
• Facilitate the sales process supporting activities from qualification through close of iWave solution contracts
• Actively manage and report on partner sales pipeline and meet or exceed quarterly and annual revenue targets
• Coordinate with iWave teams to drive partner-oriented priorities such as marketing collateral and product innovations
• Measure partner performance and apply metrics to drive growth in partners’ revenue generation
• Manage partnership renewal activity to ensure iWave resources are focused on productive relationships

Essential Skills and Qualifications

• Bachelors Degree or equivalent education
• Proven track record of being a leading contributor individually and as a team member
• Energized by a fast-paced, result-oriented environment
• 5+ years field sales experience to include 2 years channel sales experience
• Successful track record with a SaaS and subscription-based software company
• Strong sales/marketing skills including needs analysis, business justification and closing methodologies
• Excellent time management. You are self-directed and able to function at a high level with minimal supervision
• Excellent written, verbal, and interpersonal communication skills

Client Support Specialist

Position Summary

You will be challenged on a daily basis to understand our clients’ use cases and provide the best solutions – the learning will never stop! The Customer Support Specialist owns the operational relationship for our customers and serves as the interface between the customer and iWave to deliver superior customer satisfaction.

Responsibilities

• Provide Level 1 technical support for iWave products via tickets, phone and chat.
• Analyze, track and resolve customer questions in a prompt manner to ensure the highest level of client satisfaction
• Apply analytical skills and technical knowledge to solve product problems ranging from simple to complex
• Prioritize issues based on severity and customer impact
• Handle sensitive escalation issues and conflicting/competing priorities
• Maintain product knowledge of new functionality and compliance changes
• Participate in coverage plan, including on-call and holiday coverage

Essential Skills and Qualifications

• A minimum of 2 – 5 years of proven success in application support and customer service (experience with SaaS would be awesome!)
• Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Excellent organizational, written and oral communication skills
• Ability to convey software jargon in a wide-array of syntax for the targeted audience with different technical abilities
• Ability to empower end-users to support themselves using our knowledge base
• Excellent analytical, problem solving and multitasking skills
• Ability to generate a sense of urgency and rally appropriate teams
• Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company and drive changes
• Location: Canada

Sales Development Representative

Position Summary:
Reporting to VP of Sales, the SDR would work with our current group of Account Executives (AE) in developing our pool of sales leads. Activities include generating outbound leads using both phone and email, supporting sales efforts and campaigns, maintenance of our CRM and other related tasks. In this position you will also assist with product inquiries, industry research and following through with lead requests. Throughout the lead qualification process, you will learn to identify the specific needs of prospects, and how iWave’s products/solutions meet those needs.

Responsibilities:

• Generate outbound leads using input from AE’s, marketing campaigns, targeted lists of prospects and existing CRM accounts
• Manage outbound leads generated using the in-house CRM
• Ensure a smooth hand-off of leads to the AE team
• When appropriate, book online demonstrations with prospects
• Participation and support in marketing programs and events
• Participation in sales strategy sessions

Essential Skills and Qualifications:

• Comfortable in a fast paced, results-oriented environment
• Exceptional interpersonal skills and ability to develop strong working relationships inside and outside of iWave
• Creative, resourceful, detail-oriented, highly organized
• Bachelor’s degree or diploma in business, marketing or a related field
• Prior work experience in sales or marketing
• Ability to work with minimal supervision and be a self-starter

Senior Data Architect

Position Summary:
The Data Architect to work closely with our product and engineering teams to recommend database structures based on the data storage and retrieval needs within each product and function. The Data Architect will be responsible for constantly monitoring our database and immediately addressing database issues and problems. The successful candidate will also submit reports to management that outline the changing data needs of the company and come up with related solutions.

Responsibilities:
The Senior Data Architect is responsible for the following:

• Provide insight into the changing database storage and utilization requirements for the company and offer suggestions for solutions.
• Analyze database implementation methods to make sure they are in line with company policies and any external regulations that may apply.
• Develop database design and architecture documentation for the management and executive teams.
• Process large volumes of data through Extraction, Transformation and Loading (ETL) by writing and maintaining scripts and processes.
• Assist product team with evaluation of 3rd Party datasets and then the engineering team with the implementation.
• Maintain database performance by identifying and resolving problems.
• Develop strategy for the company’s first data warehouse then assist in its implementation and ongoing maintenance.
• Develop database load-balancing processes to eliminate down time and improve performance.
• Help maintain the integrity and security of the company database.
• Other duties as required.

Essential Skills and Qualifications:

• 5+ years’ experience in a data analysis or management role.
• College diploma or University degree related to Information Technology.
• Understanding of programming/scripting & MYSQL/Linux considered an asset.
• Strong knowledge of writing SQL queries, logical database design and database implementation.
• Exceptional problem solving, trouble shooting, and communication skills
• Extensive experience in all areas is not required, but a passion and self motivation to learn new skills and technologies and the ability to adapt to a fast-paced and changing environment is mandatory.

Software Developer

Position Summary:
As a key member of the iWave Product Development team, this position is responsible for the design and development of high quality features to improve our SaaS products in solving customer problems. These components play a critical role in the delivery of future versions of the Prospect Research Online (PRO) solution and supporting products.

Responsibilities:

• Front end development and design within an Agile and DevOps environment.
• Cross team collaboration in product design, development and problem solving.
• Work closely with other front end and back end developers to develop a modern user interface and functionality.

Required Skills and Qualifications:

• A University degree or college diploma.
• Experience with HTML 5, JavaScript, PHP (or Java), CSS, JQuery, database design, and SQL.
• Working knowledge of MVC frameworks and Unit Testing.
• Motivated to work in a highly collaborative, challenging, innovative, and quality oriented environment as part of a dynamic and successful organization.
• Knowledgeable on the latest Web technologies, cross-browser and platform issues.
• Excellent problem solving, debugging and optimization skills.

Desired Skills:

• Worked on projects involving cloud-based architecture.
• Experience with Angular, React or Vue JavaScript Frameworks.
• UX/UI and visual design skills.