With the leading client support team in the industry, we do everything to ensure you have success when using iWave. This means access to our full suite of support and training services at no extra charge.

Unlimited support

Unlimited Support

iWave support is second to none. We want to ensure you always have the tools, resources, and help you need to get the most out of your iWave subscription. Our expert client support specialists are available to help via phone, email, and chat. iWave’s in-depth support site contains how-to videos, in-depth information on datasets, and tips to help you take advantage of time-saving features. As well – iWave has an entire library of helpful content, including cheat sheets, ebooks, and recorded webinars, to educate you on many aspects of the nonprofit fundraising industry.

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Flexible Training

We want to guarantee your success with the iWave platform. We also believe training is fundamental to getting the most out of your iWave subscription. But we know one size doesn’t fit all and that’s why we offer multiple training and support options. Become an iWave expert quickly and easily with one-on-one customized training sessions, weekly live training webinars, and a library of how-to videos that you can watch anytime and anywhere. Did we mention training is included with every iWave subscription?!

Client success manager

Dedicated Client Success Manager

We don’t stop with training and on-boarding. Every iWave client is aligned with one of our expert Client Success Managers. Your client success manager is focused on driving value for your organization through platform optimization, best practices, and conducting regular business reviews, They will keep you up-to-date on the latest feature and product announcements to ensure you’re getting the most out of iWave.

Support resources

Educational Resources

We know you know a lot about the nonprofit industry. However, we believe there’s always more to learn! iWave’s resources help provide timely insight into fundraising intelligence strategies and best practices.

No matter what software solutions you use in prospect development, you can depend on iWave’s resources as your number one education source for all things fundraising.

Want a Free Demonstration of iWave’s Fundraising Intelligence Platform?

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Prevent Blindness

"I have found iWave's screening services to be extremely useful in qualifying donors - the philanthropic information with active links back to source documents is top notch. While I'm quite proficient in research and profiling, when the information I'm looking at is not completely clear, their support is stellar, responsive, knowledgeable."

Andrew Arnold

Director of Development

Prevent Blindness Northern California