iWave is a certified Great Place to Work SaaS company that helps nonprofit organizations fundraise effectively so they can raise more money and maximize their impact. We have reimagined traditional fundraising technology to deliver best-in-class solutions that are top-rated on peer-review platforms like G2. We serve thousands of clients worldwide, from Yale, to Doctors Without Borders, to your local United Way. As a high-growth company, iWave is looking for talented, hardworking people with a passion for making a difference.

Position Summary:

The Business Operations Manager will be a hands-on role requiring an individual with a strong background in business operations, business analysis, system implementation, process optimization, and cross-functional collaboration. The ideal candidate will be instrumental in understanding end-to-end business requirements, driving operational excellence, streamlining processes, and delivering scalable, collaborative and integrated solutions to help drive the next phase of the business’ growth.

What You’ll Do:

• Collaborate with senior leadership to develop and execute operational strategies that contribute to the overall success of the company
• Develop and implement strategic initiatives to enhance overall business operations efficiency and effectiveness
• Collaborate with department heads to understand their operational needs and provide support to achieve departmental targets
• Conduct in-depth analysis of internal processes to identify inefficiencies and bottlenecks
• Develop and provide effective business solutions through research and analysis of data and current business processes, ability to roll up the sleeves and implement ideas into practice with speed in-mind
• Propose and implement process improvements to drive operational efficiency
• Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine
• Provide strategic consultation to internal customers in defining or designing data frameworks and key reporting outputs
• Gather, analyze, and interpret data from various sources to derive meaningful insights
• Capture Business Requirements across teams, and drive the selection, implementation, and optimization of new and existing business systems and technologies
• Coordinate with IT and other relevant departments to ensure the seamless integration between different operational platforms
• Lead and manage cross-functional teams to execute operational projects and ensure successful delivery of solutions
• Perform quality assurance checks on internal processes and systems
• Lead and support change management initiatives within the organization
• Foster a culture of continuous improvement and operational excellence throughout the organization
• Manage vendor relationships and negotiate contracts to ensure cost-effective and reliable services
• In partnership with Training and Enablement, support the development of training materials and documentation for new processes and systems

What you bring:

• Bachelor’s degree in Business, Engineering, Operations management, or  related field
• 5+ years of experience in operations management, with a proven track record of success
• Must have experience managing projects and operations in a SaaS environment
• Strong leadership and management skills, with the ability to motivate and manage a team of professionals
• Excellent communication and interpersonal skills, with the ability to interact with all levels of the organization and external stakeholders
• 3+ years of experience developing solutions on Salesforce.com
• Experience integrating Salesforce with other software solutions
• Knowledge of industry trends and best practices in operations management
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems while providing direction to others
• Strong understanding of data structures
• Strong work ethic, hands-on, with a customer service mentality
• Integration experience with Hubspot, Gong, Gainsight, Zoom, Salesloft, and others
• Excellent writing and communication skills
• Willingness to take initiative
• Self-motivated with a strong work ethic