IT Support Specialist

iWave develops software platforms that help education, healthcare, and nonprofit organizations fundraise with confidence. We are located in Charlottetown, Prince Edward Island and serve over 4,000 clients worldwide! We are currently searching for an IT Support Specialist to join our growing, dynamic tech team.

What You’ll Do

  • Work from our office to provide on-site and remote users with technical support, including troubleshooting assistance and problem resolutions for PCs, printers, other devices, and software
  • Install, configure and update hardware and software systems
  • Administer and support a growing list of IT applications, systems and hardware, including GSuite, Amazon AWS solutions, WordPress, Rapid7, Automox, ESET anti-virus, Linux, NAS, PCs, printers, Zoom, switches, firewall, WIFI, etc
  • Assist with company security by ensuring business data is properly secured, backed up, and security policies are enforced on systems
  • Manage your duties with JIRA tickets and document your processes in Confluence
  • Other duties as required

What We’re Looking For

  • College diploma or University degree related to Information Technology
  • Understanding MS Windows 10, Microsoft Servers, Linux, wireless technology, phone systems, antivirus solutions, and backups solutions/strategies
  • Extensive experience in all areas is not required, but a passion and self-motivation to learn new skills and technologies and the ability to adapt to a fast-paced and changing environment is mandatory
  • Good understanding of internet technologies, networking, DNS, mail distribution, SSL, VPN, SNMP, and DHCP
  • Exceptional problem solving and troubleshooting skills
  • Ability to present new technology and provide training to staff
  • Knowledge and experience with Amazon AWS would be an asset
  • Experience with application administration of the Google mail systems is an asset
  • CompTIA A+, MCITP/MCSE, MCP certification an asset

We are ‘Great Place to Work’ certified and offer so many great benefits, rewards and perks! We can’t wait to speak with you!

Apply Now for This Exciting Position!

Apply Now