The winter G2 Donor Prospect Research Grid results are in and iWave has the highest customer satisfaction rating of all leading donor prospect research solutions while maintaining its status as a “high performer” in the Donor Prospect Research category.
G2, a leading peer-to-peer business solutions platform that ranks software platforms based on user reviews, has recognized iWave as a top platform in the nonprofit industry for several years. In fact, this is the 35th award that iWave has received from G2 based on customer reviews.
At iWave, we take pride in our proactive approach to customer satisfaction and success and our commitment is clearly reflected by the nonprofit industry and its members.
The G2 reports are based on ratings by nonprofit professionals who work in fundraising and prospect development. With over 160 reviews, users scored iWave a 4.6 out of 5 — out-performing all other fundraising intelligence and prospect research solutions in overall satisfaction by a wide margin. In addition, iWave scored 92% on ease of use, 93% on quality of support, and 96% on ease of set up, making it the best and easiest to use fundraising solution available to nonprofit organizations.
“We are honored to have received this positive feedback and recognition from the nonprofit community,” said iWave President and CEO Ross Beattie. “iWave puts its clients first in everything we do”, Beattie said. “So we are thrilled to be once again ranked top in customer satisfaction – the one metric that matters most. Our entire team, from product developers to client success managers, are all working together to deliver solutions that exceed our clients’ needs and expectations. Keep an eye out for a number of new announcements in 2020 that will continue to ensure iWave is the leading provider of nonprofit fundraising solutions.”
Here is what a few iWave users had to say:
“One of the biggest contributing factors to our great experience with iWave has been the level of customer care. Proactive and congenial, not pushy, super helpful. What a great team!” – Jamie Moses, The Seattle Theatre Group
“Customer support has been INCREDIBLE. Every question we have had has been answered and our feedback listened to at every step. We highly recommend iWave to colleagues regularly.” – Taylor Whitsett, The Conservancy Of Southwest Florida
“The customer service and support cannot be topped.” – Jo Theodosopoulos, The Minneapolis Foundation
At iWave, we are dedicated to empowering nonprofits and we are relentless about helping our clients accomplish even more good, faster.
To learn more check out our customer videos and case studies.