Director of People and Culture
iWave develops software platforms that help education, healthcare, and nonprofit organizations fundraise with confidence. We serve over 2,500 clients worldwide, from Stanford University, to Doctors Without Borders, to your local United Way. When there is a fundraising goal to be met, our clients turn to iWave to determine who to ask, how much to ask for, and when to ask. iWave is partnered with a Silicon Valley-based Private Equity firm and thanks to our innovative products, dedicated team, and commitment to clients, iWave is entering a period of exponential growth. To help support this growth we are looking to add a Director of People and Culture to our team in Charlottetown, PE.
As the Director of People and Culture, you will be responsible for the recruitment process of new employees, as well as, supporting the existing staff of 60+ and will report directly to the Chief Financial Officer. You will enjoy a competitive salary and benefits package, executive mentorship, and a collaborative work environment with a focus on excellence, passion, and fun.
About the Role:
- Responsible for managing the recruitment and staffing process and aiding the hiring managers as required;
- Develop/revise the current performance management system;
- Employment and compliance with regulatory concerns regarding employees;
- Responsible for supervising new employee “on-boarding” process, development, needs assessment, and training;
- Policy development and documentation;
- Responsible for all employee relations;
- Company-wide Health & Wellness committee facilitation;
- Company employee and community communication;
- Compensation and benefits administration;
- Employee safety, welfare, wellness, and health;
- Responsible for developing, administering and maintaining an employee “Reward and Recognition” program;
- Responsible to research and recommend employee development training solutions; and
- Employee services and counselling.
Director of People and Culture Job Requirements:
- Knowledge of and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development.
- Better than average written and spoken communication skills.
- Outstanding interpersonal relationship building and employee coaching skills.
- Demonstrated ability to lead and develop HR department staff members.
- Demonstrated ability to serve as a knowledgeable resource to the executive management team that provides overall company leadership and direction.
- Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Human Resources Information Systems (HRIS).
- General knowledge of various employment laws and practices and experience working with a corporate employment law attorney.
- Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.
- Evidence of the ability to practice and coach organization managers in the practice of a high level of confidentiality.
- Excellent organizational management skills.
- Formulates and recommends Human Resources policies and objectives for the company on any topic associated with employee relations and employee rights.
- Partners with management to communicate Human Resources policies, procedures, programs, and laws.
- Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Conducts periodic surveys to measure employee satisfaction and employee engagement.
- Coaches and trains managers in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them. Makes certain that the managers know how to successfully, ethically, honestly, and legally communicate with employees.
- Conducts investigations when employee complaints or concerns are brought forth.
- Monitors and advises managers and supervisors in the progressive discipline system of the company. Monitors the implementation of a performance improvement process with non-performing employees.
- Reviews and guides management recommendations for employment terminations.
- Leads the implementation of company safety and health programs. Monitors the tracking of OSHA-required data.
- Reviews employee appeals through the company complaint procedure.
- Manages and maintains the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
- Leads competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff.
- Monitors all pay practices and systems for effectiveness and cost containment.
- Monitors best practices in compensation and benefits through research and up-to-date information on available products.
- With the assistance of the CFO, obtains cost-effective, employee-serving benefits; monitors national benefits environment for options and cost savings.
- Leads the development of benefit orientations and other benefits training for employees and their families.
- Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.
- Leads company compliance with all existing governmental and labor legal and government reporting requirements including any related to the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth. Maintains minimal company exposure to lawsuits.
- Directs the preparation of information requested or required for compliance with laws. Approves all information submitted. Serves as the primary contact with the company employment law attorney and outside government agencies.
- Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations. Minimizes risk.
- Designs, directs and manages a company-wide process of organization development that addresses issues such as succession planning, superior workforce development, key employee retention, and change management.
- Manages employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and Intranet use.
- Manages a process of organizational planning that evaluates company structure, job design, and personnel forecasting throughout the company. Evaluates plans and changes to plans. Makes recommendations to executive management.
- Manages the semiannual and annual employee performance review process.
- Identifies and monitors the organization’s culture so that it supports the attainment of the company’s goals and promotes employee satisfaction.
- Manages and/or participates in company-wide committees including the wellness, training, environmental health and safety, activity, and culture and communications committees.
- Keeps the CFO and the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.
- The Director of People and Culture assumes other responsibilities as assigned by the CFO.
About You – Experience:
- Bachelor’s degree or college diploma with major in Human Resources (Human Resources designations an asset)
- Minimum five (5) years experience in Human Resources (recruitment, employee relations and program development for existing employees)
- Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred.
- Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.
- Possess ongoing affiliations with leaders in successful companies and organizations that practice effective Human Resources Management.
- Software background considered an asset
- Experience using Microsoft Office applications and Gmail
- Willingness and ability to travel if required
About You – Soft Skills:
- Ability to multitask and work effectively in dynamic, fast-paced environment
- Analytical with the ability to evaluate and modify approaches based on learning
- Excellent writing and communication skills with ability to adjust tone and style
- Willingness to take initiative
- Self-motivated with a strong work ethic
- Excellent listening skills
- Organized and results-driven with strong project management skills
- Ability to work independently and as part of a team
- Passion for learning
- Effective public speaker and presenter
- Excel in working effectively in cross-functional teams