Client Support Specialist

JOB TITLE: Client Support Specialist
DEPARTMENT: Client Success
REPORTS TO: VP Sales & Client Success
LOCATION: Charlottetown

About iWave

Since 1991, iWave has been developing online prospect research and fundraising tools that empower nonprofit organizations to fundraise with confidence.  We compile the most comprehensive wealth and charitable giving data in the industry and package it in easy to use tools that help development professionals determine WHO to ask, HOW MUCH to ask for, and WHEN to ask. It’s simple, in order for nonprofits to be successful in their fundraising efforts, they need to know and understand their prospects’ capacity and inclination to give. But rather than spending their time and resources searching, “Google-ing”, and jumping from source to source, we bundle the best wealth and philanthropic information in the industry into user-friendly software solutions.

Position Summary
Client Success is absolutely vital to our long-term vision. We will not be successful unless our clients are realizing massive value from our fundraising intelligence service.

You are an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company. You love a teamwork environment and strive to provide the highest level of client service possible. You take initiative, are willing to learn, and want to be part of something where you can make a meaningful impact. You are an excellent communicator and continue to build relationships by way of in-person, phone, and written communication.

Position Responsibilities:

Support, Training & Onboarding

Skills & Requirements: