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"Thank you for the follow-up. The product is working great for us. I'm aware of the webinars. I currently have several alerts already set up in NOZA and the High Net Worth database. PRO is an extremely valuable product/resource for me being the sole researcher in my organization. I really don't know how I would get my work done without it. Thanks again."
~ Michelle, VA
"iWave's PRO is by far the most attentive vendor to customer needs and training. The personal touch you provide is greatly appreciated.
I've been using e-mail alerts, executive tracking, etc; have participated in several live and on-line trainings and feel quite comfortable with the training archives and the PRO product. The changes you've made to the program in the past year were very helpful.
You provide a very welcoming and customer friendly environment. Thank you"
~ Deb, MN
"We use Noza/cTelligence almost on a daily basis to research past giving history. I say it would include 85% of the known givings by an individual or company. 90% of time we are able to find the individual or company we research for there. Very useful for our purpose. Can't do work without this tool. "
~ Melody, Calgary AB
"I did a webinar for iWave quite some time ago called "PRO Product Tutorial: Make the Most Out of Your Subscription!". Since then I've been doing other webinars for a variety of reasons. And I continually think of your webinar. Not only were the leaders well informed, they were also well rehearsed, clear, and efficient. I appreciate that your company provides such high quality products every day. You do a wonderful job and I am really grateful for that!"
~ Kate Reed, Trinity College
"...things are going very well with the product and usage. I absolutely love it and would never want to be without it as a resource tool. I could not say enough positive things in favor of purchasing it and I spoke to many colleagues at the conference in relation to its usage. Your product is right behind our subscription to Lexis Nexis and many times offers me more information in a different manner that is available through L/N. So I hope we will continue to be customers for a long time in the future. Of course, money and budget is tighter than ever now, but I hope I can continue to make a positive case for continuation for a long time. Thanks again for all your check ups, but everything is going just fine. If I don't speak with you over the next few months, enjoy the summer weather, and thanks again for all your assistance."
~ Michele, Connecticut, US
"We will be using iWave again to prepare several lists for our annual Walk to Cure Cancer. Prior to iWave, we had to pull the information via telephone books, local book of lists etc... With iWave, we just select our criteria and in a matter of minutes, we have a thorough, accurate list. iWave has reduced our search time and stress levels tremendously! Thank you iWave for such a wonderful product."
~ Jodi, Massachusetts, US
"The Prospect Research Online tool has been a valuable new resource for our development office. We've gained new insights into our current funding partners and have been able to identify a number of new prospects. The most exciting thing about this tool is the way it has allowed us to involve our board, parents, and staff in the prospect identification and engagement process. We've already uncovered connections and relationships that we are using to engage new partners."
~ Todd Kutyla, Director, Development and Communications, Ivymount School
"I believe Pro offers the best research results for the best value. I have used Pro in 3 small shops and it has helped us unearth many major gift prospects, saving us hundreds of dollars in professional research fees. The simple interface, variety of research tools, Web 2.0 design and handy features like exporting research lists to Excel make this a time and money saver. And best of all-the data is always fresh and accountable. I recommend Pro to all my colleagues!"
~ Suzanne Duncan, MA CFRE. Senior Manager, Major Gifts, WoodGreen Community Services
"I just wanted to follow up on my training session this morning ...
As I mentioned to you, we currently subscribe to another on-line research service. This service (or tool) comes with an annual subscription fee of just over $10,000. After purchasing and using the iWave suite of products we will be discontinuing our subscription to this service which will result in a savings to us of approximately $7,000. That's impressive. However, what's more impressive is the quality of the iWave product. We are able to uncover more prospect information through iWave than we ever could using this other service (which is considered a gold standard in the prospect research field).
In addition to iWave having a better product at a bargain of a price, we are incredibly pleased with the customer service & training we received from you folks. We have never received this level of care from any other vendor that we have used in the past. All I can say, is that our "hats are off" to you and the other members of the iWave family."
Best wishes,
~ Bob, MA
"Just wanted to let you know that we're enjoying your software and I'm meeting with another colleague and may contact you to follow up with her about the product. Just to show that we actually USE the high net worth feature, I've attached a photo of me holding a "phat" check - which we received after conducting prospect research using your fine product."
~ Lisa, DC
"I would highly recommend iWave as a research services purchase. My experiences with the iWave company and their vended product, PRO Platinum, have been positive right from the get-go. They have recently expanded their product substantially without a cost increase, and I noticed last week that they plan to hold their annual purchase fee at $2,595 for the upcoming year. For my department's prospect research needs, I get a lot of bang for the buck from them.
Their ZoomInfo power search often provides me details on the spouse of a major donor prospect which are helpful and our DODs on that initial visit - things like the wife is in involved in a Greyhound Rescue program or serves as treasurer for the local botanical garden club. I've found little gems like this - which help me to better direct a full Internet search and hone in on additional details - many times in iWave. Details are there on top prospects, of course, as they are with other services. But iWave stands out in getting me to seemingly insignificant or subtle detail which can provide great talking points when you're face to face with a prospect.
I like their NOZA option, as it tracks over 30,000,000 charitable gifts - perfect for learning where your donor prospect's giving interests lie, and at what level he's committing to whom. I also like the way their Foundation search is laid out, as it takes you right to the meat of your needs, without having to wander around through pages and pages of foundation documentation. It's designed well for a fundraiser's use.
Their newest component, High Net Worth, is proving fruitful for my department's discovery of new prospects, and substantiating information that we've already documented on others. It's a nice plus to a well-rounded product. "
~ Gail, Ohio
"The ongoing customer service from Prospect Research Online has been outstanding. I can't imagine NOT having this product for my work - it is an essential tool for my research and data verification processes. I always recommend Prospect Research Online to my colleagues and will continue to do so."
~ Jerry U., Florida
"I used Prospect Research Online for the first time and, after a bit of research, submitted a grant application to a foundation for funding consideration. We had never applied to this particular foundation before and therefore I was excited to receive notification that we had been awarded $10,000 for a capital project. I probably would not have applied to this particular foundation had I not had the benefit of Prospect Research Online's detailed funder profiles. Thanks so much!"
~ Ellen Green, Director of Fund Development, Camp He Ho Ha
"I recently reviewed the service provided by iWave and highly recommend the product for donor research purposes. The sales rep was very helpful in guiding me through the various search options provided by iWave. His knowledge of the product and his ability to answer any questions, only served to enhance the usefulness I feel iWave/Prospect Research Online has. The product is very easy to use and the information that is available was helpful. The links throughout the system added greater value to the donor research."
~ Jennifer Blakeney, Database Administrator, United Way of the Quad Cities Area, Inc.
"Prospect Research Online has greatly expanded UAlbany’s strategic prospecting efforts. NozaSearch is a valuable tool for determining external charitable donations, and Guidestar Grant Explorer is both easy to use and essential to any development research office. Zoominfo has helped us in locating high-level alumni and has also helped to confirm board memberships and other activities. Overall, Prospect Research Online is a great value and has enhanced our development research efforts."
~ Jennifer Casabonne, Development Officer, University at Albany
"With so many nonprofit organizations in the New York Metropolitan Area, the Prospect Research Online software not only serves as a guide but a necessary tool for any group to achieve higher success in the philanthropic sector. The easiness and ability to use this program gives a distinct advantage to organizations seeking to build and expand their group. I can say without reservations, the Prospect Research Online software is not only user friendly but has given me the capacity to target newer demographics and audiences in New York."
~ Mark Crusante, Development Consultant, New York City Center for Charter School Excellence
"We love Prospect Research Online! We use ALL aspects of it for prospecting and research, and share the benefits of 990 Search for our corporate/foundation relations and the HEP Matching gift database for gift processing - it is a wonderful solution for a small yet productive shop. I can’t imagine a more cost effective and efficient resource for a development shop!"
~ Monica M. Keith, Director of Research, Siena College
"Our research department uses iWave regularly and we are very pleased with the look, usability and content of the product. What we also appreciate is that iWave is constantly looking to improve and enhance its product to make it more relevant for its clients. For us, it's proven to be a most worthwhile investment."
~ Miriam Wazeter, Director, Prospect Management & Research, Hadassah WZOA
"I could not live without it! Compared to our other paid subscriptions, I find that Iwave is by far the best value for the money. I am intrigued with the new High Net Worth product and have come to rely on 990 Search, ZoomInfo, Guidestar, and NOZA for my day-to-day research needs (in concert with our other tools, of course)."
~ Stephen L. Swain, Sr. Director of Research and Prospect Systems, Syracuse University
"PRO - Prospect Research Online (iwave.com) includes multiple engines and is worth the funds."
~ Lorna,North Carolina
"This year we just went with I-Wave as I found it had everything we were looking for. The addition of Eliyon/ZoomInfo has been great - we instantly found over 350 LOST alumni - and many have become potential prospects."
~ Susan, Ontario
"We switched to I-Wave a little over a year ago and are quite pleased with their service and new services that they have added recently (Eliyon/ZoomInfo and Guidestar are great additions). They are very personable and customer service is A-1."
~ Marcia, Ontario
"I use iWave, and I really like it. I especially like their customer service. There was a short period where I had not logged in for a while; I got a call from a rep asking if there was anything they could do for me."
~ Pam, Michigan
"I think that iWave is one of the more cost-effective one-stop shops -- as long as you understand that there are limitations to ALL such systems, and allow yourself to think about the cost spread over a year, compared to the monthly charge for some of the other systems. To some extent, how valuable it is to you depends on where you work, geographically; their individuals coverage is still better in the east, northeast, and upper Midwest than it is in other parts of the country, but it is getting better by the year everywhere. I really appreciate their foundation and corporation information, and find it very useful -- again, coverage is not comprehensive, they don't have EVERYBODY (no one does, not even D & B), but what they do have is very useful. They are based in Canada, so I have found it invaluable at times for researching snow birds who come to our area to escape the deep winter cold north of our border. I like how the information is organized and find their search interface user-friendly and intuitive, which is nice, too. One of the best things about it is that it is really focused on fund raising research, so I don't have to rewrite reports and tease out bits of information that are useful from masses of data that isn't focused on philanthropy. I still look up real estate, political giving, and stock information on other sites -- but I would anyway, because it's been my experience that I get much better results by going directly to the source databases for those items than using any umbrella system (e.g., Lexis-Nexis, Dialog, etc.)"
